The BPO/Call Center is one of the fastest-growing industries today. In fact, much of this growth & development in the BPO industry has come as a result of CRM systems designed exclusively for the BPO/Call Center companies. By implementing an efficient and reliable CRM system, BPO/Call Center organizations are able to unite all their departments and better organize their workflow for improved customer services.
The Advantages of BPO/Call Center CRM
There are numerous advantages of BPO CRM systems for BPO/Call Center companies such as:
- Allows them to reduce their operational costs by reducing the training costs as well as average time spent on handling calls.
- Helps them to boost sales by addressing customer queries through the processing of their orders, checking of warranties, accessing transactional history, issuing of credits as well as providing them with post-sales services.
- Assists BPO organizations in assessing customers’ buying patterns as well as preferences that are needed for the promotion of products & services.
- Helps in streamlining data management and fostering growth, loyalty, and efficiency through customer retention.
- Enables them to take strategic decisions through analysis of customer needs and demand patterns.
Why iBrandox BPO CRM Solution?
As the premier provider of BPO/Call Center CRM solutions, iBrandox is dedicated to providing efficient CRM systems that meet and exceed their client needs. We create the best BPO CRM systems that offer a holistic view of clients’ data. Our highly innovative CRM systems for BPO/Call Center Organizations help them to forecast sales accurately and manage their contacts as well as accounting systems.
Other main features of iBrandox CRM for BPO’s include:
- Call back
- Answering machine detection
- Configure messages/call scripts
- IVR Configuration on a multi-level basis
- Voice monitoring/logging
- Tracking Employee Calls
- Content and Resource Tracking
- Boost customer satisfaction and retention
- Promote productivity and sales
- Track Products Automatically
- Quote and lead management
- Organizing sales and processing orders
- Order and inventory management
- Offer excellent customer support
- 3rd party API Integration
CRM systems for BPO/Call Center organizations help them to remain connected with their customers, streamline their business process and more importantly boost profitability. The innovative system assists BPO companies in handling client interactions and finds effective ways to tackle their concerns.
Need CRM for your BPO/Call Center Company? Contact us here!
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